Privacy policy

At Britishtreasure, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect information when you visit or make a purchase from our online store.

By using our website or placing an order with us, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

When you visit our website, place an order, contact us, or otherwise interact with our store, we may collect information that is necessary to provide our services.

This may include:

  • Name

  • Billing address

  • Delivery address

  • Email address

  • Telephone number

  • Order details

  • Payment and transaction information

  • Information you provide when contacting customer support

  • Website usage and technical information, such as IP address, browser type, device information, and website activity

We only collect information that is reasonably necessary for operating our business and providing our services.

2. How We Use Your Information

We may use your information to:

  • Process and fulfil your orders

  • Arrange delivery of purchased products

  • Process payments and refunds

  • Communicate with you about your order

  • Respond to customer service enquiries

  • Manage returns and refunds

  • Maintain and improve our website and services

  • Detect and prevent fraudulent or unauthorised activity

  • Comply with applicable legal and regulatory requirements

  • Maintain appropriate business and transaction records

We do not use your personal information for purposes unrelated to our business services unless permitted or required by law.

3. Payment Information

Payments may be processed through third-party payment providers.

Britishtreasure does not need to store your complete payment card details when payment processing is handled by a third-party payment provider.

Payment providers may collect and process payment information according to their own privacy policies and terms.

4. Sharing Your Information

We may share necessary information with trusted third parties where required to operate our business and fulfil your order.

These parties may include:

  • Payment processing providers

  • Delivery and shipping providers

  • Website hosting and ecommerce service providers

  • IT and technical service providers

  • Customer support or service providers

  • Professional advisers where necessary

  • Government authorities or law enforcement where required by law

We only share information that is reasonably necessary for the relevant purpose.

We do not sell or rent your personal information to third parties.

5. Cookies and Similar Technologies

Our website may use cookies and similar technologies to help provide and improve website functionality.

Cookies may be used to:

  • Keep the website functioning correctly

  • Remember certain preferences

  • Understand how visitors use our website

  • Improve website performance

  • Support website security

  • Provide relevant website features

You can manage or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of some parts of the website.

6. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

7. How Long We Keep Information

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, maintaining business records, handling returns and refunds, resolving disputes, and complying with applicable legal and accounting requirements.

When information is no longer required, it may be securely deleted or otherwise disposed of where appropriate.

8. Your Privacy Rights

Depending on your circumstances and applicable UK data protection laws, you may have rights concerning your personal information, including the right to:

  • Request access to personal information we hold about you

  • Request correction of inaccurate or incomplete information

  • Request deletion of personal information where legally applicable

  • Request restriction of certain processing

  • Object to certain uses of your personal information

  • Request information about how your personal information is processed

  • Withdraw consent where processing is based on consent

Some rights are subject to legal limitations and exceptions.

To exercise a privacy right or ask a question about your personal information, please contact us using the details below.

9. Third-Party Websites and Services

Our website may contain links to third-party websites, services, or payment providers.

We are not responsible for the privacy practices, content, or security of third-party websites.

We recommend reviewing the privacy policy of any third-party website or service you visit.

10. Children's Privacy

Our website is not intentionally designed to collect personal information from children.

If you believe that a child has provided personal information to us without appropriate permission, please contact us so that we can review and take appropriate action.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, or applicable legal requirements.

Any updates will be published on this page with a revised Last Updated date.

We encourage customers to review this policy periodically.

12. Contact Us

If you have questions about this Privacy Policy, how we handle personal information, or wish to exercise an applicable privacy right, please contact us:

Britishtreasure
7 Lackford Drive
Manchester
M40 7UH
United Kingdom

Email: support@britishtreasure.shop
Phone: +44 7512 440660

We are committed to handling customer information responsibly and providing a transparent and secure shopping experience.