Refund policy

At Britishtreasure, we want our customers to shop with confidence. This Returns & Refund Policy explains the conditions and process for returning eligible products and receiving a refund.

1. Return Period

We offer a 14-day return period for eligible purchases.

You may request a return within 14 days of receiving your order.

To start a return, please contact us within the 14-day return period using the contact details provided at the end of this policy.

2. Return Eligibility

To be eligible for a return, the product should be returned in its original condition.

Where reasonably possible:

  • The product should be unused and in good condition.

  • The product should be returned with its original packaging and included accessories.

  • The product should not have been unnecessarily damaged, altered, or modified after delivery.

  • Proof of purchase or the original order information may be required.

Products that have been damaged through misuse or improper handling after delivery may not qualify for a refund, subject to applicable UK consumer rights.

3. How to Request a Return

To request a return, please contact Britishtreasure within 14 days of receiving your order.

Please provide:

  • Your order number

  • Your name

  • The product you wish to return

  • The reason for the return

Once we receive your request, we will review it and provide return instructions where the return is eligible.

Please do not send a product back before contacting us and receiving return instructions.

4. Return Shipping

Return shipping is free for eligible returns.

Once your return request has been approved, we will provide instructions for returning the product.

We recommend keeping proof of postage or tracking information when returning an item.

5. Refund Process

After we receive the returned product, we will inspect it to confirm that it meets the applicable return conditions.

Once the return has been approved, we will process your refund within 5 business days.

Refunds will normally be issued to the original payment method used for the purchase.

After we process the refund, the time required for the funds to appear in your account may vary depending on your bank or payment provider.

6. Damaged, Defective or Incorrect Products

If you receive a product that is damaged, defective, or different from the product you ordered, please contact us as soon as possible after receiving your order.

Please provide your order number and, where applicable, photographs showing the issue.

We will review the information and provide an appropriate resolution in accordance with applicable UK consumer protection laws.

Where appropriate, the resolution may include a replacement, repair, or refund.

7. Products Not in Original Condition

If a returned product has been unnecessarily used, damaged, altered, or modified after delivery, this may affect eligibility for a refund, subject to applicable UK consumer rights.

We recommend taking reasonable care of products while they are in your possession if you intend to return them.

8. Refund Amount

For an approved return, the applicable refund will be processed to the original payment method.

Any refund will be handled in accordance with the applicable terms of the purchase and UK consumer protection requirements.

9. UK Consumer Rights

This Returns & Refund Policy does not limit or exclude any statutory rights you may have under applicable UK consumer protection law.

Nothing in this policy is intended to remove or restrict rights that cannot legally be excluded.

10. Return and Refund Enquiries

If you have any questions about a return or refund, please contact us:

Britishtreasure
7 Lackford Drive
Manchester
M40 7UH
United Kingdom

Email: support@britishtreasure.shop
Phone: +44 7512 440660

We aim to make the return and refund process clear, fair, and straightforward for our customers.