Shipping policy
At Britishtreasure, we aim to provide a reliable and transparent delivery service for our customers. This Shipping Policy explains how orders are processed, shipped, delivered, and returned.
1. Shipping Area
Britishtreasurecurrently ships within the United Kingdom only.
We do not currently offer international shipping.
2. Order Processing
Orders are processed within 1–2 business days after successful payment and order confirmation.
Once your order has been processed, it will be dispatched for delivery using an appropriate delivery service.
3. Delivery Time
After dispatch, orders typically take approximately 3–5 business days to arrive.
Estimated Total Delivery Time
The estimated delivery timeframe from the date your order is placed is approximately 4–7 business days, consisting of:
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Processing time: 1–2 business days
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Transit time: 3–5 business days
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Estimated total delivery: 4–7 business days
Delivery times are estimates and are not guaranteed. Actual delivery times may vary due to circumstances outside our control, including carrier delays, adverse weather, public holidays, or other unforeseen circumstances.
4. Shipping Cost
Standard shipping within the United Kingdom is free.
Customers will not be charged an additional standard shipping fee at checkout.
5. Delivery Address
Customers are responsible for providing a complete and accurate delivery address when placing an order.
Please carefully review your delivery information before completing your purchase. If you provide an incorrect or incomplete address, this may result in a delivery delay or failed delivery.
If you need to correct your delivery address after placing an order, please contact us as soon as possible. We will try to make the requested change if the order has not yet been dispatched.
6. Order Tracking
Where tracking information is available, it will be provided to the customer after the order has been dispatched.
Tracking updates are provided by the delivery carrier and may take some time to become available after dispatch.
7. Delayed Deliveries
Although we aim to deliver all orders within the estimated timeframe, occasional delays can occur.
If your order has not arrived within the estimated 5–7 business day delivery timeframe, please contact us so we can assist with checking the status of your order.
8. Returns
We offer a 14-day return period for eligible purchases.
Customers may request a return within 14 days of receiving their order. Returned products should be in their original condition and, where reasonably possible, in their original packaging.
Return shipping is free for eligible returns.
To request a return, please contact us using the contact information provided below. Please include your order number and details of the product you wish to return.
Refund Processing Time
Once your return has been received, inspected, and approved, we will process your refund within 5 business days.
The refund will be issued to the original payment method used for the purchase.
After we process the refund, the time required for the funds to appear in your account may vary depending on your bank or payment provider.
9. Damaged or Incorrect Orders
If your order arrives damaged, defective, or different from what you ordered, please contact us as soon as possible after delivery.
We may ask you to provide photographs or other information about the order so that we can investigate the issue and provide an appropriate resolution in accordance with our Returns & Refund Policy and applicable UK consumer rights.
10. Contact Information
If you have any questions about shipping, delivery, or returns, please contact us:
Britishtreasure
7 Lackford Drive
Manchester
M40 7UH
United Kingdom
Email: support@britishtreasure.shop
Phone: +44 7512 440660
We are committed to providing clear shipping and return information and a straightforward shopping experience for our UK customers.