Terms of service

Welcome to Britishtreasure. These Terms of Service govern your use of our website and the purchase of products from our online store.

By accessing our website, placing an order, or using our services, you agree to these Terms of Service. Please read them carefully before using our website or placing an order.

1. About Us

Britishtreasureis an online retail store offering products including dining chairs and home decor lightning products.

Business Name: Britishtreasure
Address: 7 Lackford Drive, Manchester, M40 7UH, United Kingdom
Email: support@britishtreasure.shop
Phone: +44 7512 440660

2. Use of Our Website

You agree to use our website lawfully and responsibly.

You must not:

  • Use the website for unlawful or fraudulent purposes.

  • Attempt to gain unauthorised access to our website or systems.

  • Interfere with the operation or security of the website.

  • Submit false, misleading, or fraudulent information.

  • Copy, reproduce, or misuse website content without appropriate permission.

We reserve the right to restrict or suspend access where we reasonably believe these Terms have been violated.

3. Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, specifications, measurements, and other information displayed on our website are accurate and up to date.

However, minor differences in colour, appearance, or presentation may occur due to screen settings, lighting, photography, or manufacturing variations.

We reserve the right to correct errors, update product information, or change product availability where necessary.

4. Product Availability

All products are subject to availability.

If a product becomes unavailable after you place an order, we will contact you and, where applicable, provide an appropriate resolution, which may include cancellation and a refund.

5. Prices and Payment

Prices displayed on our website are the prices applicable at the time of purchase unless otherwise stated.

We reserve the right to correct pricing errors or other inaccuracies.

Payment must be successfully completed before an order can be processed.

Payments may be processed through third-party payment providers. Your payment provider may have additional terms and conditions that apply to your transaction.

6. Order Acceptance

When you place an order, you are making an offer to purchase the selected products.

An order confirmation acknowledges that we have received your order request. It does not necessarily mean that the order has been accepted.

We reserve the right to decline or cancel an order where there is a legitimate reason, including product unavailability, pricing errors, suspected fraud, or inaccurate order information.

If we cancel an order after payment has been received, we will arrange an applicable refund.

7. Shipping and Delivery

We currently ship within the United Kingdom only.

Orders are normally processed within 1–3business days.

After dispatch, delivery typically takes approximately 3–5 business days.

The estimated total delivery timeframe is approximately 5–7 business days from the date the order is placed.

Standard UK shipping is free.

Delivery times are estimates and may be affected by circumstances outside our reasonable control, including carrier delays, severe weather, public holidays, or other unforeseen events.

Please refer to our Shipping Policy for additional information.

8. Returns and Refunds

We offer a 14-day return period for eligible purchases.

Customers may request a return within 14 days of receiving their order.

Return shipping is free for eligible returns.

Once an eligible returned product has been received and approved, we will process the applicable refund within 5 business days.

Refunds are normally issued to the original payment method used for the purchase. The time required for funds to appear may vary depending on the customer's bank or payment provider.

Please refer to our Returns & Refund Policy for complete information about returns, refunds, damaged products, and return conditions.

9. Customer Responsibilities

Customers are responsible for:

  • Providing accurate billing and delivery information.

  • Reviewing order details before completing a purchase.

  • Taking reasonable care of products while they are in their possession.

  • Following applicable product instructions and safety information.

  • Contacting us promptly if there is an issue with an order.

10. Intellectual Property

Unless otherwise stated, content on our website, including text, product descriptions, graphics, logos, images, designs, and other materials, belongs to Britishtreasureor is used with appropriate permission.

You may not reproduce, distribute, modify, publish, or commercially exploit our website content without prior permission, except where permitted by applicable law.

11. Third-Party Services

Our website may use third-party services such as payment processors, delivery providers, hosting services, analytics providers, or other service providers.

Third-party services may have their own terms and privacy policies. Britishtreasureis not responsible for the independent terms or policies of third-party providers.

12. Website Availability

We aim to keep our website available and functioning properly, but we do not guarantee that the website will always be available, uninterrupted, or free from errors.

Website availability may occasionally be affected by maintenance, technical problems, security issues, or circumstances outside our reasonable control.

13. Limitation of Liability

Nothing in these Terms of Service is intended to exclude or limit any liability or legal right that cannot lawfully be excluded or limited under applicable UK law.

Subject to applicable law, Britishtreasurewill not be responsible for losses resulting from circumstances beyond our reasonable control.

14. Privacy

Your use of our website is also subject to our Privacy Policy, which explains how we collect, use, store, and protect personal information.

15. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes to our business, products, services, website, or applicable legal requirements.

Updated Terms will be published on this page with a revised Last Updated date.

Your continued use of the website after an update means that the updated Terms will apply to future use of the website and purchases.

16. Governing Law

These Terms of Service are governed by the applicable laws of England and Wales, subject to any mandatory consumer rights that apply to you under applicable law.

Nothing in these Terms affects your statutory consumer rights.

17. Contact Us

If you have any questions about these Terms of Service, please contact us:

Britishtreasure
7 Lackford Drive
Manchester
M40 7UH
United Kingdom

Email: support@britishtreasure.shop
Phone: +44 7512 440660